AION 2 EU Server Outage — Compensation, New Servers & Status (Official)
AION 2 EU cloud outage hit Nezekan and Zikel (resolved Oct 8): compensation for affected players (1 day membership, pet auto-loot, supply chest), plus new EU servers Nathara and Tassin now open.
AION 2's EU region hit its first launch-week infrastructure incident: a cloud service outage affecting the Nezekan (Elyos) and Zikel (Asmodian) servers — reported, resolved, and compensated by NC across four official posts on October 8. If you were locked out or lost playtime on those servers, here is exactly what happened and what you get.
Stated by developer · 2026-10-09Quick answer
Quick answer: The EU cloud outage affected Nezekan and Zikel — resolved the same day. Compensation (auto-delivered at next maintenance, no action needed): 1 day of membership (if you had active membership), 1 day of pet auto-loot (if activated), and a Special Daeva Supply Chest via mail. Two new EU servers opened: Nathara (Elyos) and Tassin (Asmodian).
What happened (official timeline)
| When (Oct 8) | Event |
|---|---|
| Outage reported | EU servers Nezekan / Zikel affected by a cloud service outage |
| Resolution notice | "The issue has been resolved. A compensation will be delivered during the next maintenance." |
| Temporary maintenance | Oct 8, 23:30 PDT / Oct 9, 08:30 CEST — 1 hour 30 minutes |
| Compensation + new servers | Compensation delivered; new EU servers opened |
The compensation (official, itemized)
For players on the impacted servers only, delivered automatically during the next maintenance — "no action is required by players":
| Compensation | Who gets it |
|---|---|
| 1 day of membership | Players with active memberships on impacted servers |
| 1 day of pet auto-loot | Players with pet auto-loot activated on impacted servers |
| Special Daeva Supply Chest | All players on impacted servers (via mail) |
Two new EU servers opened
Alongside the resolution, NC opened fresh capacity for the EU region:
| Region | Elyos | Asmodian | Opened |
|---|---|---|---|
| EU | Nathara | Tassin | 09:00 PDT / 18:00 CEST |
Fresh servers are the practical answer for players who lost time on impacted servers, or anyone who wants a level playing field post-launch — everyone starting on Nathara/Tassin begins from zero. Full server context (all regions and faction pairings) lives on the servers page.
Why this page exists
"AION 2 server status" and "servers down" searches spike the moment anything breaks — so this page tracks the official record rather than letting rumor fill the gap. Every claim above is from NC's own announcements with dates. For what shipped in the same week's patch, see the Oct 6 patch notes; live player numbers are on the player count page.
FAQ
Is the AION 2 EU outage fixed? Yes — NC marked the cloud service outage affecting Nezekan and Zikel as resolved on October 8, with compensation scheduled for the next maintenance.
Do I need to claim the outage compensation? No — it is delivered automatically during maintenance (membership day, pet auto-loot day, and the supply chest via mail) if you were on an impacted server.
Are there new AION 2 servers? Yes — EU gained Nathara (Elyos) and Tassin (Asmodian), opened October 8-9 at 09:00 PDT / 18:00 CEST. More capacity announcements would follow the same official channels.
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